These Terms and Conditions (“Terms”) apply to all bookings, portrait sessions, purchases, website use, and related services provided by Nelly.O Studio (“the Photographer”, “we”,“our”).
By confirming a booking, purchasing any product or service, or using this website, you (“the Client”, “you”, “your”) acknowledge that you have read, understood, and agree to be bound by these Terms.
These Terms constitute a legally binding agreement and are governed by the laws of the State of Victoria, Australia. They supersede all prior understandings, arrangements, or agreements, whether verbal or written.
1.1 A non-refundable retainer is required to secure all photography bookings. A booking is not confirmed until the retainer is received.
1.2 The remaining balance is payable before the scheduled session. Sessions may not proceed unless full payment has been made.
1.3 If the Client cancels, fails to attend, or reschedules without reasonable notice, the retainer is forfeited as liquidated damages.
1.4 Additional services, upgrades, prints, or products requested by the Client must be paid for prior to delivery of final images and no later than fourteen (14) days after the session date.
1.5 Gift vouchers are non-refundable and must be redeemed before their stated expiry date.
2.1 The Client agrees to provide accurate information and communicate all special requests or important details in writing prior to the session.
2.2 The Photographer is not responsible for missed moments, expressions, poses, or details that were not disclosed or coordinated in advance.
2.3 The Client and their guests must comply with all reasonable instructions given by the Photographer for safety, efficiency, and quality of work.
3.1 The Photographer reserves the right to refuse service and cancel a session immediately, without refund, if the Client or any participant:
• arrives intoxicated or under the influence of drugs or alcohol,
• behaves in a threatening, abusive, or unsafe manner, or
• acts in a way that may cause damage to property, equipment, or reputation.
3.2 In such cases, all fees paid will be forfeited.
4.1 All photographs and digital files created by NELLY.O STUDIO are protected under the Copyright Act 1968 (Cth).
4.2 Full copyright and intellectual property rights remain the exclusive property of NELLY.O STUDIO.
4.3 Upon full payment, the Client receives a licence to use the final edited images for personal, non-commercial purposes only.
4.4 Images may not be sold, altered, edited, filtered, or used for commercial purposes without written permission.
4.5 When sharing photos online or on social media, credit must be given to Nelly.O STUDIO.
4.6 RAW or unedited files will not be supplied under any circumstances, as they do not reflect the studio’s professional standards.
Editing Inclusions
• Colour and exposure correction
• Highlight/shadow recovery
• Lens correction
• Artistic finishing
Not Included (Additional Fees Apply)
• Body reshaping or slimming
• Background removal
• Object removal
• Advanced Photoshop retouching
5.1 If the Photographer is unable to attend due to illness, injury, equipment failure, or an unforeseen emergency, the Client will be notified as soon as possible and the session will be rescheduled without additional charge.
5.2 While every reasonable effort is taken to protect and archive image files, the Photographer is not liable for loss, damage, corruption, or system failure outside our control.
5.3 In such cases, liability is strictly limited to a refund of all monies paid for the affected session. No further compensation is payable.
6.1 Edited digital images are delivered electronically within 2–4 weeks from the session date.
6.2 Prints, frames, canvases, and albums are generally ready within 3–6 weeks from order confirmation.
6.3 Goods may be collected by appointment or posted at the Client’s request (postage and handling fees apply).
7.1 Final edited images are stored securely for six (6) months after delivery.
7.2 After this period, files may be permanently deleted. Clients are encouraged to download and back up their images.
8.1 By booking a session, the Client grants the Photographer permission to use selected images for marketing, advertising, studio samples, portfolio display, exhibition, and social media unless the Client notifies us in writing prior to the session.
8.2 Where children are photographed, the consenting adult confirms they have the legal authority to grant this permission.
9.1 Any personal information collected is handled in accordance with the Privacy Act 1988 (Cth) and used only for booking, communication, and delivery of services.
9.2 Personal information is never sold or shared with third parties except where legally required.
10.1 These Terms are governed exclusively by the laws of the State of Victoria, Australia.
10.2 In the event of a dispute, the parties agree to attempt resolution through negotiation and, if necessary, mediation before commencing court proceedings.
For questions about these Terms or your booking, please contact:
info@nellyo.com.au
www.nellyo.com.au
ⓒ Copyright 2019 - 2026 Nelly.O Studio
