Privacy Policy

At Nelly.O Studio, your privacy matters to us.
 We’re committed to protecting your personal information and being transparent about how we collect and use it.
 This policy explains what information we collect, how we use it, and how you can reach us with any questions.

1. We respect your privacy

Nelly.O Studio follows the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
 When you visit our website, make a booking, or contact us, you trust us with your information — and we take that responsibility seriously.

2. What we collect

Depending on how you interact with us, we may collect:

• Your name, email, phone number, and address
  
  
• Payment details to process your booking or purchase
  
  
• Photos, videos, or creative materials captured during your session
  
  
• Style preferences or inspiration notes you share to help us personalise your experience
  
  
• Basic website and usage data like browser type or pages visited (through cookies or analytics tools)
  
  

3. How we collect it

We usually collect information directly from you when you:

• Fill out a form or make an enquiry on our website
  
  
• Book a session, make a payment, or join a mailing list
  
  
• Talk to us in person, over the phone, or on social media
  
  
• Enter a competition or promotion
  
  

Sometimes we may also collect information from publicly available sources or trusted third parties — but only when it’s reasonable and relevant to our services.

4. Why we collect it

We collect your information so we can:

• Provide you with our photography and creative services
  
  
• Process payments and manage bookings
  
  
• Personalise your session or project
  
  
• Respond to your questions or feedback
  
  
• Send updates, offers, or newsletters (only if you’ve opted in)
  
  
• Improve our website, services, and client experience
  
  

You don’t have to share personal information with us, but it may limit what services we can offer you.

5. Marketing and updates

We may occasionally send you updates about new sessions, offers, or studio news.
 If you’d rather not receive these, you can unsubscribe anytime using the link in our emails or by contacting us at Nelly@nellyo.com.au.

6. Sharing your information

We only share your personal information when necessary to deliver our services — for example, with:

• Payment providers or booking platforms
  
  
• Contractors and creative partners who help with editing, printing, or delivery
  
  
• Our accountants, advisors, or tech support teams
  
  

We’ll never sell your data or share it with anyone who doesn’t need it.
 If required by law, we may disclose information to authorities.

7. How we keep it safe

Your information is stored securely in protected systems and databases.
 We limit access to authorised staff and take reasonable steps to prevent misuse, loss, or unauthorised access.
 When your information is no longer needed, we safely delete or de-identify it.

8. Accessing or updating your details

You can request a copy of your personal information or ask us to correct it at any time.
 Simply email Nelly@nellyo.com.au with your request.
 We may need proof of identity before providing access and, in some cases, a small admin fee to cover processing costs.

9. Questions or concerns

If you have any questions about how we handle your information, or if you’d like to make a privacy complaint, please contact us directly:

Nelly.O Studio
 Email: Nelly@nellyo.com.au
 Phone: 0481 318 220

We’ll do our best to respond promptly and resolve any concerns.